What is Urbanic’s Shipping Policy?

We strive to deliver products purchased from Urbanic in excellent condition and in the fastest time possible. Also, for all the purchases, that total to ₹990 or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹99 will be applicable to all the orders under ₹990.

If the order is cancelled (before it is shipped from our warehouse), lost, or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.

How do I check the status of my order?

You will receive the order confirmation email and SMS once you place the order containing the tracking number, using which you will be able to track the order status. Please make sure you leave the correct contact details and email for us to reach out to you. If you fail to receive the order confirmation notification please reach out to our support team via the in-app chat on Urbanic app/msite

How can I check if Urbanic delivers to my PIN Code?

You can find out if Urbanic delivers to your PIN Code using the courier serviceability tool available on the payment page. Please tap on “Check Delivery options” and enter your area PIN code in the respective field to get the required information about standard order delivery time and availability of Cash on Delivery for the products selected. The PIN codes serviced by us are frequently updated, so if we do not deliver to your PIN code today, please come back and check to see if this has been updated.

Why is the COD option not offered in my location?

Availability of COD depends on the ability of our courier partner, who is servicing your location - to accept cash as the payment mode, at the time of delivery. Our courier partners have certain limitations on the payable cash amounts during the delivery; that depends on the destination and if your order value has exceeded its due limit.

How are orders placed on Urbanic delivered to me?

All orders placed on Urbanic are dispatched through our multiple courier partners as per the serviceability as we will keep on updating couriers.

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such services and your area pin-code is serviceable, you will receive the necessary communication from our end.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 24 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

1. Please do not use the item for which the claim is being raised.

2. You may be required to share information like, a short description of the case (A few questions will be asked to help us understand the scenario) and the snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users)

3. The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls into any of the scenarios stated below:

1. Failure to provide adequate information about the case.

2. Failure to provide snapshots of the packet and box (if any)

3. If a pilferage delivery was received, pilferage claims must be made on the same day.

4. You must not dispose of the packaging for at least 3-4 days post-delivery. We might need to pick up your packaging for investigation at our end.

5. You have used the item for which the claim has been raised.

6. In case of a component missing from a multi-component item such as Socks, Dresses, Cord-sets, Innerwear sets, Jumpsuit, Playsuit etc. then only the return option would be provided basis serviceability and product type.

7. If a customer successfully returned the product but the refund of the returned items could not be made on account of inactive / incorrect refund account details shared by customers, in such cases the customers shall share the active and correct bank details within a period of one year from the date of such return date. In case the customer fails to share the active and correct bank account details, such refund amount shall be forfeited on completion of one year from the return date.

How can I get my order delivered faster?

- Sorry, currently we do not have any service available to expedite the order delivery. In the future, if we are offering such a service and your area pincode is serviceable, you will receive a communication from our end

- Or, you can place an order for fast delivery products as the delivery time for those is 3-5 business days.