Shipping & Delivery

 
What is Urbanic’s Shipping Policy?
 
At Urbanic, our goal is to provide you with products in impeccable condition and deliver them swiftly. Additionally, for all orders totaling ￡50 or more, we offer complimentary doorstep delivery. For orders below ￡50, a nominal shipping charge of ￡3.9 will apply.
 
In the event of an order cancellation (prior to shipment from our warehouse), loss, or non-delivery to your designated location, we will issue a full refund, including any paid shipping charges, if the payment was made online.
 
How do I check the status of my order?
 
After placing your order, you will receive both an order confirmation email. These communications will include the tracking number, allowing you to monitor the status of your order. To ensure smooth communication, please ensure that you provide accurate contact details and an email address for us to reach you. If, for any reason, you do not receive the order confirmation notification, kindly get in touch with us at support.uk@urbanic.com
 
 
How can I check if Urbanic delivers to my Postcode?
 
To determine whether Urbanic delivers to your postcode, you can utilize the courier serviceability tool conveniently located on the product page. Simply click on the shipping cart icon and see 'Estimate Shipping Rate'. Input your area postcodes in the designated field to access the relevant information. Please note that our list of serviced postcodes is regularly updated, so if your postcode is not currently eligible for delivery, we recommend checking back periodically to see if it has been included in our service area.
 
 
Why is the COD option not offered in my location?
 
Currently, we exclusively support prepaid payment methods in your region. If Cash on Delivery (COD) becomes available in your region, you will find the option to select it during the checkout process.
 
How can I get my order delivered faster?
 
We regret to inform you that at present, we do not offer any expedited order delivery services. If we decide to provide such services in the future, and your area postcode is eligible, you will receive the relevant communication from our end.
 
 
I have received a partial item/partial order or an Untenanted/Void packet?
 
We kindly request that you reach out to us within 24 hours of delivery in the event of pilferage. Failure to do so will result in the claim not being considered. During our investigation, we would appreciate your cooperation with the following guidelines:
 
Please refrain from using the item for which the claim is being raised.
 
You may need to provide information such as a brief description of the case (we will ask a few questions to better understand the situation) and snapshots of the package and any other boxes (if applicable). Please ensure that you capture any sides that appear tampered with or damaged according to your observations.
 
Refunds for both prepaid and Cash on Delivery orders will be processed after the investigation.
 
You may not be eligible for a refund if you fall into any of the following scenarios:
 
Failure to provide sufficient information about the case.
 
Failure to provide snapshots of the package and box (if any).
 
In the case of pilferage, claims must be made on the same day as delivery.
 
We request that you do not dispose of the packaging for at least 3-4 days after delivery, as we may need to collect it for further investigation.
 
Use of the item for which the claim has been raised.
 
In the case of a missing component from a multi-component item, such as innerwear sets, dresses, cord-sets, etc., return options will be provided based on serviceability and product type.